1. Which power adapter is used for charging?
A: In order to better protect the battery life, please use 5V/1A-2A adapter or computer USB power supply, do not use fast charger or charger beyond 5V, otherwise it will burn out the player charging IC, resulting in no power on.
2.What should I do if I forget my password?
A: The common password for the player to enter the system: 1235789.
3.How to remove the browser?
A: The player can not be directly deleted can be hidden. Go to “Settings”-“Apps and Notifications”-“View All Apps”, then click the current application of the browser and select “Deactivate”. The app icon on the home screen will disappear. If you need to restore it, just click Enable.
4.Player won’t fully charge or won’t charge, how do I fix it?
1.The battery has entered the protection system, first discharge the power in the player completely so that it will shut down automatically, and then charge it when it is completely dead, then turn on the power to check if the battery percentage of the player is back to normal.
2. Fixed by the latest firmware, the latest firmware fixes the battery curve, if you need to upgrade please find us through the information on the front of the manual or the back of the box.
Do not give up when you encounter problems, thank you for giving your trust and support to electronic products, merchants have been waiting for your feedback, we will all do our best to provide you with help and solutions, thank you.