Does the MP3 player come with earphones and protective case?
Yes, MP3 player, USB-C cable, Wired Earphones, Silicon case, User’s manual, are all included in the giftbox.
How easy is it to set up parental controls for the kids MP3 player feature?
All you have to do is set a password in parental management app when first entry this MP3 player before giving to kids.
Can I install additional apps onto this MP3 player, besides the pre-installed ones?
Yes, please use a computer to download and then drag & drop the apk files onto the player for installation, please be informed that new installation needs a password approval from the parents.
How to update the application if it’s out of date?
Please feel free to contact our support team for the latest application files and the guide of installation if it’s out of date. (we promise to reply within 12 hours, if in case you didn’t get a reply, please check the spam folder.)
If the player acts abnormally or with unexpected problem, like password forgotten, how to reset?
1.setting—factory reset, or 2.press the power button for 15 seconds to restart the player. Please be informed that resetting will NOT remove the password, please contact our support team if the password forgotten.