Can the GC553G2 be connected to a USB3 Type A port, or Thunderbolt?
Yes. If your computer’s USB3 Type A port supports 10Gbps with a 10Gbps Type C to Type A cable, you can achieve 4K60 capture. If your USB3 Type A port only supports 5Gbps, it can handle a maximum of 4K30 capture. GC553G2 doesn’t support Thunderbolt.
What is the GC553G2 maximum recording resolution supported by each color format?
NV12: 3840x2160p60, 3440x1440p60
YUY2: 3840x2160p50, 3440x1440p60
RGB24: 2560x1440p60
P010(HDR 10): 3840×2160 p30, 2560x1440p60
How do I confirm that my computer supports USB 3.2 Gen2 Type C (10Gbps)?
Some motherboard manufacturers label Type C as 10Gbps. If it’s not labeled, please check the official website or manual of motherboard.
*According to the latest USB-IF standard: the included USB cable is USB 3.2 Gen 2 = USB 3.1 Gen 2 = USB 10Gbps.
Why can’t I select 4K144 on the Pass-through screen through GC553G2?
Confirm the signal source, screen model, and HDMI cable support HDMI 2.1. For Gaming PC, ensure GPU is NVIDIA RTX3000 series, AMD RX6000 Series, or above. Also, check screen settings; switch to “computer mode” (4K144) if available.
Why is the audio captured by my GC553G2 abnormal in software preview?
For potential USB3 compatibility issues, be wary of ASMedia’s USB host controller; consider switching to Intel or AMD native USB ports. Also, if encountering AI noise reduction problems, consult our troubleshooting tutorial video for guidance.