What should I do if the receiver can’t connect to the mobile app (network connection failure)?

1. Check if you are using 2.4GHz network, if you are using 5G network, you can switch the router’s network to 2.4GHz for pairing, and then switch to 5GHz network after pairing is complete.

2. Try to reboot the router.

Should I be charged a monthly fee?

There is no charge for our app notifications, but if you need message or phone call notifications, then you will need to subscribe.

Can the buttons be used outdoors?

It is recommended to use it at home. The distance between the button and the distress receiver to be used is about 500 feet, please use it within that range.

The receiver keeps ringing, how do I turn it off?

1. “Disarm” via your cell phone

2. set the ringing time via your cell phone, it may be caused by setting the duration too long.

How will I receive alerts on my cell phone?

You have to connect the receiver to your cell phone software and you will be able to receive alert notifications from the app.For better signal reception, the distance between the router and receiver should preferably be within 50FT.